![]() “We get the sense that the only obstacle in this case is availability of the receipt or a similar type of proof of purchase. They were silent for a week before they finally agreed to repair my drifting Joy-Cons without a receipt or a payment, but they also said they wouldn’t change their policies because of it: So I asked them if they were seriously denying every retailer in Australia was supplied the Joy-Cons through Nintendo Australia by the international Nintendo corporation that manufactures and distributes them worldwide. Setting aside the fact that we are not the supplier, it has not even been established whether the supplier obtained the products from us.” We have no obligation to meet your demand to provide a free repair or replacement within 14 days. “The supplier is in fact the retailer who sold the products to you. Nintendo Australia’s response? They denied that they were the supplier of the controllers, arguing the responsibility was on the retailer. Because I live in Melbourne, CALC recommended sending Nintendo Australia a formal letter summoning them to the Victorian Civil & Administrative Tribunal if they didn’t provide me with a free repair within a fortnight, as is the right of all legal owners of defective products under Australian consumer law. It didn’t seem legal to me, so I contacted the Consumer Action Law Centre (CALC) to talk about my options. Why would anybody send their Joy-Cons to Nintendo Australia for repairs if it meant they’d have to pay Nintendo almost the entire cost of a new set of controllers? Why would anybody pay Nintendo $20 just to verify the Joy-Cons are broken, something they’d already know, only for Nintendo to send them back? Please respond to this email and notify Customer Service should you wish to take this option.” If this quote is rejected and the product is to be returned unrepaired an Appraisal Charge of $20.00 AUD will still apply.Īlternatively, we can dispose of the product at no cost should you not require it be returned. ![]() This amount includes labour, administration and related costs. There is cost of $100.00 AUD for the work required on this Service Order should a valid proof of purchase not be provided. “If a valid proof of purchase cannot be provided then there will be a cost to perform the work required. When I asked Nintendo Australia what would happen if I didn’t have a proof of purchase, or I couldn’t provide one, they offered me three equally undesirable resolutions: Even if I’d purchased the controllers from a different country, they would still be classified as defective given they possess a major problem rendering them inoperable after what can be as little as two months of normal play. They are the same controllers with the same defect in every region and have been the subject of lawsuits all over the world, as recently in January. Finally, the “proof of purchase” shouldn’t matter: Joy-Cons are centrally produced and distributed by Nintendo internationally to Nintendo Australia, which supplied them to the retailer I purchased the controllers from initially. Secondly, I’m transgender and reluctant to look over documents that might expose me to my dead name. I wasn’t sure when I bought my Joy-Cons, only that I bought them in the country before Joy-Con drift was a problem, and I’m a renter on a low income so it isn’t always possible for me to keep receipts. So when my second Joy-Con also started drifting, I filled out Nintendo’s form and mailed them both controllers, assuming the problem would be fixed.īut Nintendo had a different plan, asking for a “proof of purchase” before they would proceed with the repairs. ![]() I couldn’t send my first Joy-Con to Nintendo during the pandemic as the repair centre in Scoresby was closed.
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